Refund and Cancellation Policy for Self-Guided Audio Tour
- Non-refundable: All purchases of our self-guided audio tour are final and non-refundable.
- Non-cancellable: Once purchased, the audio tour cannot be cancelled under any circumstances.
- Customer responsibility: It is the customer's responsibility to carefully read all details and information about the audio tour before making a purchase.
- Agreement: By completing your purchase, you acknowledge that you have read, understood, and agreed to this refund and cancellation policy.
- No exceptions: This policy applies to all purchases without exception, regardless of individual circumstances.
Please ensure you are fully satisfied with the tour details before proceeding with your purchase.
Unleash Your Adventurous Spirit with Uvamai Niche Tourism
Preferences, Freedom, and Flexibility
Our self-guided audio tours is designed with your preferences, freedom, and flexibility in mind. To get the most out of it, you’ll need to use it properly, especially if you consider yourself a true "traveler, tourist, or explorer." Please note that this tour is not intended for those who listen to an entire audio guide continuously within four walls. Remember, it is not an audiobook.
Experience it, Don’t Just Expect it
If you're a special interest traveler and you've chosen a tourist attraction with the expectation of receiving in-depth information, please message us well in advance. This allows us to create a tailored audio guide that considers additional factors such as extra cost, extended audio length, special voice narration, and more.
Not Suitable (if you're)
Our self-guided audio tour may not be suitable for those who are not open-minded, lack self-motivation, are not interested in self-directed learning, or are not confident in managing themselves in a new environment and culture.
before Make A Booking (FAQ)
Please reach us at tours@uvamai.com if you cannot find an answer to your question.
No, Uvamai Niche Tourism does not provide in-person guides at tourist attractions. Instead, we specialize in offering meticulously crafted self-guided audio tours, allowing you to explore at your own pace with rich, informative commentary. Our focus is on delivering an immersive experience that brings the history, culture, and stories of each location to life, enabling you to enjoy a deeply personal and flexible touring experience.
No, Uvamai Niche Tourism does not arrange travel services such as transportation or ticket booking. Our primary focus is on providing exceptional self-guided audio tours that offer in-depth insights and storytelling, allowing you to explore destinations independently while enriching your travel experience.
No, Uvamai Niche Tourism does not use robotic voices in our self-guided audio tours. We prioritize a natural and engaging listening experience, featuring professionally recorded narrations that bring the stories and details of each location to life with warmth and authenticity. Read Superior Voices for Modern Audio Tours and The Art of Effective Audio Guides
The duration of our audio guides typically varies depending on the attraction and language selection, but each guide is designed to be concise and informative, generally taking no more than 10 minutes to listen to. This allows you to enjoy a comprehensive overview without feeling rushed, while still having the flexibility to explore at your own pace.
Before making a booking with Uvamai Niche Tourism, it is essential to read all the provided details carefully. It is 100% the traveler's responsibility to understand the terms and conditions before completing the booking. Please note that no refunds will be issued under any circumstances for traveler mistakes or misunderstandings. We recommend taking the time to read all information thoroughly to ensure a smooth and enjoyable experience.
Please read our blog post Trusting Reviews Wisely and Reviews Can't Be Trusted: The Dangers of Algorithmic Manipulation to gain a better understanding of how to approach reviews when making a booking decision. This resource will help you navigate the complexities of online reviews and make informed choices based on reliable information.
The decision to book with Uvamai Niche Tourism is entirely up to you and is 100% your choice. We encourage you to carefully consider all the information provided and make a decision that you are comfortable with. Please note that once a booking is made, no refunds will be provided under any circumstances. This blog post might be useful to you Smart Booking: Avoid Pricey Traps and Misleading Reviews on OTAs
Yes, you can make your tour booking directly on the Uvamai website. Additionally, if you prefer, you can also book through your preferred online travel agencies (OTAs), as we are listed on several reputable platforms.
Simple: Don't make a booking with us if you don't feel the need. No one is forcing you to buy anything. But please remember, if you do choose to make a booking, it should be for the purpose of enjoying the experience—not just to write a negative review.
After booking Made (FAQ)
Please reach us at tours@uvamai.com if you cannot find an answer to your question.
Simple: Change your travel date and selected time to align with your new schedule. Please note that in some Online Travel Agents (OTAs), you may not be able to change the date by yourself. In such cases, you will need to send a message through the same OTA, mentioning your new travel date and time. We will do our best to reschedule your booking according to your updated plan
Simple: You can cancel your booking according to the booking policy, if cancellation is allowed. Please note that with some Online Travel Agents (OTAs), cancellation may not be possible according to the booking policy, in which case your only option may be to reschedule the booking.
All payment-related questions must be directed to the respective Online Travel Agents (OTAs) where you made the booking. Kindly Note: Uvamai Niche Tourism does NOT handle payment-related queries under any circumstances if the booking was made through OTAs.
During Travel Dates (FAQ)
Please reach us at tours@uvamai.com if you cannot find an answer to your question.
We at Uvamai Niche Tourism ensure that 100% of all audio guide access links are sent well before the selected travel date and time through the respective Online Travel Agents' communication channels (delivered to you via email). If you haven't received the links after your selected time, please contact the respective Online Travel Agents' customer care, as there might be an error due to server, network, internet, technical, or human issues.
In such cases, you can also contact us immediately with your booking reference number through tours@uvamai.com or WhatsApp (wa.me/uvamai) for a prompt response. Please note that writing a review stating "I didn't receive the email" reflects a lack of communication with the supplier and does not resolve the issue.
We are always happy to assist you. If you need help or have questions related to self-guided audio access links, please contact us immediately with your booking reference number through the respective Online Travel Agents' communication channels, email tours@uvamai.com, or WhatsApp (wa.me/uvamai). We're here to ensure you have a smooth and enjoyable experience.
Strictly NOT. For any assistance that is not related to our self-guided audio access links, we request you to please contact the appropriate person or authority.
We strive to ensure that all our audio guides are as mistake-free as possible. However, if you do find a mistake, please feel free to read our blog post. Please note that these audio guides are designed from a tourist's perspective and are not intended to provide a comprehensive academic education
After complEted tour (FAQ)
Please reach us at tours@uvamai.com if you cannot find an answer to your question.
Strictly NOT.
- It is not our purpose to seek 5-star ratings.
- It is not our principle to make everyone say "excellent."
- It is not our concept to expect everyone to write glowing reviews.
We are simply happy to provide self-guided audio links to those who need them, as we consider this our responsibility. (remember it is your responsibility to "experience yourself" if you don't know how Just listen to this audio guide )
If you are serious about your complaint or our improvement, why not contact us through the proper channels during your travel time itself? What is the purpose of writing a helpless review that is not useful to anyone after the end of the tour? This leads me to question: Are you perhaps working as a writer for a "review-selling company"?
Nothing happens from our side if the review is received without a booking reference number and contains unethical or unhelpful words. Please note that our blog post, Top 9 Potential Risks of Writing Reviews on Social Media, and How OTAs Utilize Your Reviews to Feed Their Profit Machine might be helpful to you in understanding the implications of such actions.
Simple: The word "Useless" often appears in product reviews from individuals with the following mentalities:
- Those who don't understand what a Self-Guided Audio Tour is.
- Those who don't know how to use a Self-Guided Audio Tour.
- Those who don't read the inclusions and exclusions before purchasing.
- Those who don't know how to be responsible reviewers.
- Those who don't communicate with ethical words in their reviews.
Kindly remember:
"Every experience, no matter how bad it seems, holds within it a blessing of some kind. The goal is to find it." This quote suggests that nothing is truly useless, as every situation can teach us something valuable or lead to unexpected benefits.
Kindly note: It is not our intention to make you disappointed or frustrated. The price you paid is the best possible rate we have offered, considering all the elements required to deliver the self-guided audio tour to you with just a click.
There are no words to explain further. Feel free to write your review wherever you wish—no worries from our side.
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Our Approach
At Uvamai Niche Tourism, we focus on delivering exceptional tour experiences. We don't ask our travellers to write reviews. Instead, we believe the quality of our service speaks for itself. We always welcome direct feedback from our travellers to help us maintain and improve our high standards.