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Simple: Change your travel date and selected time to align with your new schedule. Please note that in some Online Travel Agents (OTAs), you may not be able to change the date by yourself. In such cases, you will need to send a message through the same OTA, mentioning your new travel date and time. We will do our best to reschedule your booking according to your updated plan

Simple: You can cancel your booking according to the booking policy if cancellation is allowed. Please note that with our Uvamai website, cancellation may not be possible according to the booking policy, in which case your only option may be to reschedule the booking.

All payment-related questions must be directed to the respective Online Travel Agents (OTAs) where you made the booking. Kindly Note: Uvamai: Premium Self-Guided Audio Tours does NOT handle payment-related queries under any circumstances if the booking was made through OTAs.

We at Uvamai Niche Tourism ensure that 100% of all audio guide access links are sent well before the selected travel date and time through the respective Online Travel Agents' communication channels (delivered to you via email). If you haven't received the links after your selected time, please contact the respective Online Travel Agents' customer care, as there might be an error due to server, network, internet, technical, or human issues.

In such cases, you can also contact us immediately with your booking reference number through tours@uvamai.com or WhatsApp (wa.me/uvamai) for a prompt response. Please note that writing a review stating "I didn't receive the email" reflects a lack of communication with the supplier and does not resolve the issue.

We are always happy to assist you. If you need help or have questions related to self-guided audio access links, please contact us immediately with your booking reference number through the respective Online Travel Agents' communication channels, email tours@uvamai.com, or WhatsApp (wa.me/uvamai). We're here to ensure you have a smooth and enjoyable experience.

Strictly NOT. For any assistance that is not related to our self-guided audio access links, we request you to please contact the appropriate person or authority.

We strive to ensure that all our audio guides are as mistake-free as possible. However, if you do find a mistake, please feel free to read our blog post. Please note that these audio guides are designed from a tourist's perspective and are not intended to provide a comprehensive academic education

Strictly speaking:

• It is not our goal to seek 5-star ratings.
• It is not our principle to make everyone say "excellent."
• It is not our expectation for everyone to write glowing reviews.

We are simply happy to provide self-guided audio tours to those who need them, as we consider this our responsibility. However, we are most grateful if you write positively about our audio guide in your review. If you experienced anything negative, please contact us directly. This will help us improve.

If you have a serious complaint or suggestion for improvement, we encourage you to contact us through the proper channels during your visit. What purpose does writing a critical review serve after the tour has ended, when we can no longer address your concerns directly? This leads us to question whether your review is genuine or if you might be associated with a company that produces paid reviews.

Please note that we cannot take action on reviews that lack a booking reference number or contain inappropriate language. you may find our blog post. Top 9 Potential Risks of Writing Reviews on Social Media,  and  How OTAs Utilize Your Reviews to Feed Their Profit Machine 

Simple: The word "Useless" often appears in audio tour reviews from individuals with the following mentalities:

• Those who don't understand what a Self-Guided Audio Tour is.
• Those who don't know how to use a Self-Guided Audio Tour.
• Those who don't read the inclusions and exclusions before purchasing.
• Those who don't know how to be responsible reviewers.
• Those who don't communicate with ethical words in their reviews.

Kindly remember:

"Every experience, no matter how bad it seems, holds within it a blessing of some kind. The goal is to find it." This quote suggests that nothing is truly useless, as every situation can teach us something valuable or lead to unexpected benefits.

Kindly note: It is not our intention to make you disappointed or frustrated. The price you paid is the best possible rate we have offered, considering all the elements required to deliver the self-guided audio tour to you with just a click.

There are no words to explain further.  read below 👇

Be advised: We have zero tolerance for manipulative review practices.

If you post reviews with the deliberate intention of dissuading others from purchasing our self-guided audio tours, especially through irrelevant or false claims, you will face consequences.

We actively monitor all reviews. Suspicious content will be immediately flagged, reported, and investigated. We will take aggressive action against any individual or entity engaging in such unethical behavior, including but not limited to:

1. Reporting you to the platform for violation of terms of service
2. Pursuing legal action for defamation or unfair business practices
3. Publicly exposing attempts to manipulate our ratings

Genuine feedback is welcome. Malicious attacks are not.

You've been warned. Review honestly or face the repercussions.