Terms and Conditions

Uvamai: Premium Self-Guided Audio Tours Terms and Conditions

1. Acceptance of Terms

By accessing or using Uvamai's Premium self-guided audio tours, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access or use our services.

2. Use of Service

2.1. Users of all ages are welcome to use Uvamai's services. However, if you are under the age of 18, you must have permission from a parent or legal guardian to use our services, and they must agree to these Terms and Conditions on your behalf.

2.2. You are responsible for maintaining the confidentiality of your account and password.

2.3. You agree to use the audio tours for personal, non-commercial purposes only.

3. Intellectual Property

3.1. You may not modify, reproduce, distribute, or create derivative works based on this content without explicit permission from Uvamai.

4. Refund and Cancellation Policy

4.1. Non-refundable: All purchases of our self-guided audio tours are final and non-refundable.

4.2. Non-cancellable: Once purchased, the audio tour cannot be cancelled under any circumstances.

4.3. Customer responsibility: It is the customer's responsibility to carefully read all details and information about the audio tour before making a purchase.

4.4. Agreement: By completing your purchase, you acknowledge that you have read, understood, and agreed to this refund and cancellation policy.

4.5. No exceptions: This policy applies to all purchases without exception, regardless of individual circumstances.

5. Limitation of Liability

5.1. Uvamai provides its services on an "as is" and "as available" basis. We do not guarantee that our services will be uninterrupted or error-free.

5.2. Uvamai is not responsible for any inaccuracies in the content of the audio tours or for any losses, or damages arising from the use of our services.

6. User Conduct

6.1. You agree not to use the service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the service.

6.2. You agree not to attempt to gain unauthorized access to any part of the service, other accounts, computer systems, or networks connected to the service.

7. Reporting a Complaint

7.1. Immediate Notification: Inform us as soon as possible about your complaint.

7.2. Contact Methods:

• Email: tours@uvamai.com
• Phone/WhatsApp: +91 7598234240

7.3. Information to Include:

• Your name and contact information
• Date and details of the service you received
• Nature of your complaint
• Any relevant documentation or evidence

7.4. Our Response:

1. We will acknowledge receipt of your complaint within 24 hours.
2. Our team will investigate your complaint thoroughly.
3. We aim to resolve all complaints within 5 business days.
4. You will be informed of the outcome of our investigation and any actions taken.

7.5. Important Note: Uvamai’s Premium Self-Guided Audio Tours will not be held responsible for any complaints that are not promptly reported through the official channels mentioned above.

8. Modifications to Terms

Uvamai reserves the right to modify these Terms and Conditions at any time. We will notify users of any changes by posting the new Terms and Conditions on this page.

9. Contact Us

If you have any questions about these Terms, please contact us at tours@uvamai.com.

By using Uvamai's services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

Last updated: 12th October 2024