A Guide to Self-Guided Audio Tour: Must Know Before Make A Booking

1. Non-refundable: All purchases of our self-guided audio tour are final and non-refundable.
2. Non-cancellable: Once purchased, the audio tour cannot be cancelled under any circumstances.
3. Customer responsibility: It is the customer's responsibility to carefully read all details and information about the audio tour before making a purchase.
4. Agreement: By completing your purchase, you acknowledge that you have read, understood, and agreed to this refund and cancellation policy.
5. No exceptions: This policy applies to all purchases without exception, regardless of individual circumstances.

Please ensure you are fully satisfied with the tour details before proceeding with your purchase.

Reporting a Complaint

If you have any complaints related to our services, please follow these steps:

Immediate Notification: Inform us as soon as possible about your complaint.

Contact Methods:

• Email: tours@uvamai.com
• Phone/WhatsApp: +91 7598234240

Information to Include:

• Your name and contact information
• Date and details of the service you received
• Nature of your complaint
• Any relevant documentation or evidence

1. We will acknowledge receipt of your complaint within 24 hours.
2. Our team will investigate your complaint thoroughly.
3. We aim to resolve all complaints within 5 business days.
4. You will be informed of the outcome of our investigation and any actions taken.

Uvamai Niche Tourism will not be held responsible for any complaints that are not promptly reported through the official channels mentioned above.

We value your feedback and are committed to providing the best possible service to our customers. Your complaints help us improve our services and ensure a better experience for all our clients.